FAQs | mongolianz
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Copyright © 2018 Compasso. All right reserved.

FAQs

How do I track my order?

Using the tracking number you received at the time of order you can track your shipment through mongolpost.com or dhl.com.

How long will take to receive my order?

Since some of our products are handmade-to-order, processing time will vary between products. Once you order has been processed and shipped, a confirmation email with a tracking number will be sent to the email left at check out. Current production time: 2-5 days.

Do you provide international delivery?

We will receive and fulfill orders from all countries all the different continents.

What are your delivery options?

We offer delivery options to best suit your needs in terms of arrival time and cost. You can choose DHL /3-6 business days/ or Mongol post for standard shipping /with 14-21 days/.

What are your payment options?

During checkout process, you may choose any of our current payment options and continue to place your order. We support Visa, Mastercard, American express, Discover and PayPal. Please note that we will not ship your order until receive payment from you.

Shipping

When you place your order, we begin making your products as quickly as possible. Some products requires some time for the production and curing before we can ship. Most orders ship within 1-2 days. Orders placed on Saturdays will ship the following Monday or next business day.